This-Guy
Level 2: Rookie

Internet Speeds

 Hi Peeps

 

Recently we have had our speeds "upgraded " from standard 30/1 to a blistering 50/5 free of charge.. YAY.. Well you get those in the morning

At night I struggle to get 10/5 and that's on a good night. A mate of mine has 100/5 and now barely gets 25/5.

This never used to be the case as I used to get a solid 30/1 rain hail or shine, be it at 2 AM or 6:30 PM.

Anyone else experience this and anything that can be done about it?

 

Cheers

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6 REPLIES 6
343GuiltySpark
Level 23: Superhero
Level 23: Superhero

Re: Internet Speeds

At night when the speeds are affected please post your modem RF stats:
On a Cable Home Network Gateway
(CG3100D):
http://192.168.0.1/ > Connection (Under Maintenance)

On a Cable Gateway Max
(C6300BD):
http://192.168.0.1/ > Advanced > Broadband Connection > Connection Settings

On a Cable Adapter
(CM450):
http://192.168.100.1/ > Broadband Connection > Connection Settings

Default Username/password: admin/password
You're looking for Frequencies, Power Levels, SNR, etc

Are the tests being run via Ethernet or WiFi?

I work for Telstra, but my opinions are my own and not that of Telstras
This-Guy
Level 2: Rookie

Re: Internet Speeds

Please see the Details below

I run both wired cat6 and wifi, both cap out at 50 MB during the day, I have Ubiquity network devices running, so I'm definatly not overlapping any channels on 2.4Ghz spectrum ( only run 5ghz and no other AP around me Smiley Happy )

 

Downstream Bonded Channels
Lock StatusModulationChannel IDSymbol Rate (sym/sec)Frequency (Hz)Power (dBmV)SNR (dBmV)DOCSIS Locked
LockedQAM256136952000 sym/sec470000000 Hz3.0 dBmV39.2 dBEuroDOCSIS
LockedQAM25616952000 sym/sec359000000 Hz1.4 dBmV38.1 dBEuroDOCSIS
LockedQAM25626952000 sym/sec367000000 Hz1.6 dBmV38.3 dBEuroDOCSIS
LockedQAM25636952000 sym/sec375000000 Hz1.8 dBmV38.5 dBEuroDOCSIS
LockedQAM25646952000 sym/sec383000000 Hz1.6 dBmV38.2 dBEuroDOCSIS
LockedQAM25656952000 sym/sec391000000 Hz2.2 dBmV38.6 dBEuroDOCSIS
LockedQAM25666952000 sym/sec399000000 Hz2.5 dBmV38.9 dBEuroDOCSIS
LockedQAM25676952000 sym/sec407000000 Hz2.7 dBmV39.0 dBEuroDOCSIS
LockedQAM25686952000 sym/sec415000000 Hz2.3 dBmV38.5 dBEuroDOCSIS
LockedQAM25696952000 sym/sec438000000 Hz3.1 dBmV39.0 dBEuroDOCSIS
LockedQAM256106952000 sym/sec446000000 Hz2.7 dBmV38.7 dBEuroDOCSIS
LockedQAM256116952000 sym/sec454000000 Hz3.2 dBmV39.1 dBEuroDOCSIS
LockedQAM256126952000 sym/sec462000000 Hz3.1 dBmV39.2 dBEuroDOCSIS
LockedQAM256146952000 sym/sec478000000 Hz2.5 dBmV38.7 dBEuroDOCSIS
LockedQAM256156952000 sym/sec486000000 Hz1.9 dBmV38.1 dBEuroDOCSIS
LockedQAM256166952000 sym/sec494000000 Hz1.7 dBmV38.0 dBEuroDOCS
ForensicsGuru
Level 21: Augmented

Re: Internet Speeds

CVC anyone? Congestion! 

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Internet Speeds

@ForensicsGuru
It's a Standard Cable Service, not NBN. Congestion though could be at play

@This-Guy Can you also post your upstream details
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
This-Guy
Level 2: Rookie

Re: Internet Speeds

Hi guys

 

See Below, this was a 7AM snapshot

 

Version:1.0 StartHTML:000000207 EndHTML:000007146 StartFragment:000001351 EndFragment:000007088 StartSelection:000001404 EndSelection:000007052 SourceURL:http://192.168.0.1/HngConnectionSettings.asp TELSTRA GATEWAY

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel391000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOKcable_u2_tr2_netgear_docsis3
SecurityEnabledBPI+
Downstream Bonded Channels
Lock StatusModulationChannel IDSymbol Rate (sym/sec)Frequency (Hz)Power (dBmV)SNR (dBmV)DOCSIS Locked
LockedQAM25656952000 sym/sec391000000 Hz2.4 dBmV38.1 dBEuroDOCSIS
LockedQAM25616952000 sym/sec359000000 Hz1.6 dBmV37.6 dBEuroDOCSIS
LockedQAM25626952000 sym/sec367000000 Hz1.8 dBmV37.7 dBEuroDOCSIS
LockedQAM25636952000 sym/sec375000000 Hz2.0 dBmV38.0 dBEuroDOCSIS
LockedQAM25646952000 sym/sec383000000 Hz1.8 dBmV37.8 dBEuroDOCSIS
LockedQAM25666952000 sym/sec399000000 Hz2.7 dBmV38.4 dBEuroDOCSIS
LockedQAM25676952000 sym/sec407000000 Hz3.0 dBmV38.2 dBEuroDOCSIS
LockedQAM25686952000 sym/sec415000000 Hz2.5 dBmV38.0 dBEuroDOCSIS
LockedQAM25696952000 sym/sec438000000 Hz3.3 dBmV38.6 dBEuroDOCSIS
LockedQAM256106952000 sym/sec446000000 Hz2.9 dBmV38.2 dBEuroDOCSIS
LockedQAM256116952000 sym/sec454000000 Hz3.4 dBmV38.7 dBEuroDOCSIS
LockedQAM256126952000 sym/sec462000000 Hz3.3 dBmV38.7 dBEuroDOCSIS
LockedQAM256136952000 sym/sec470000000 Hz3.2 dBmV38.7 dBEuroDOCSIS
LockedQAM256146952000 sym/sec478000000 Hz2.7 dBmV38.2 dBEuroDOCSIS
LockedQAM256156952000 sym/sec486000000 Hz2.2 dBmV37.6 dBEuroDOCSIS
LockedQAM256166952000 sym/sec494000000 Hz1.9 dBmV37.4 dBEuroDOCSIS
Upstream Bonded Channels
Lock StatusModulationChannel IDSymbol Rate (Ksym/sec)Frequency (Hz)Power (dBmV)
LockedATDMA105120 Ksym/sec49000000 Hz34.8 dBmV
Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Internet Speeds

Definitely nothing wrong stats wise
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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