Internet

[Annie444]

I had to reset my laptop. It stopped working. Now I can't connect to the internet. WIFI is on. Can someone help me out?

[cf4]

Is the modem's WiFi SSID listed as one of the available WiFi networks on the Laptop.

What modem do you have? Is it the DJA0231? There is a label on the base of the modem with model number printed on.

Do you know if your laptop supports both the 2.4 GHz and the 5 GHz WiFi bands or does the laptop only support the 2.4 GHz band.

[Annie444]

Hello cf4. It is now working. But trying to add my bigpond email but it doesnt recognise bigpond. Weird huh?

[Ozmoz]

---

@Annie444 wrote:

Hello cf4. It is now working. But trying to add my bigpond email but it doesnt recognise bigpond. Weird huh?

---

@Annie444 What email client/program are you using to add the Bigpond account to (Outlook)?

[Annie444]

I just opened the mail icon and typed in the address. Im guessing that was wrong.

[cf4]

The link below has instructions for setting up Telstra email using Windows 10 built in email app as a client.

https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-email-on-windows-mail-10

[Annie444]

I did the first part of your instructions. The second part, I could not find the advanced settings!! Looked through everything.  I have email on my phone though. Do I need to sync?

Thanks 

[cf4]

If email has been set up correctly it should sync automatically. Here are some images showing how to set up Windows 10 mail.

Images below show how to check server settings.

[Annie444]

Thanks very much for your directions. A message at the top of the screen says "we couldnt access this account Bigpond. You might need to update your password or give the account permission to sync to this device"

Dont know what to do

[ShannonD]

Hi @Annie444

If you'd ever need assistance with your Telstra email or would like us to investigate an issue with it, please chat with us securely online here 

Please choose "Entertainment & Apps" & then "Email" from the drop-down options. 

If everything is ok on our end, I'd recommend speaking with our Telstra Platinum  team.

They're available to help with devices, home tech & software. Please be aware that there's a cost involved for it however we’ll only charge you if we fix it. You can find more information about this service here 

[Ozmoz]

---

@Annie444 wrote:

Thanks very much for your directions. A message at the top of the screen says "we couldnt access this account Bigpond. You might need to update your password or give the account permission to sync to this device"

Dont know what to do

---

@Annie444 When it says that error it is usually a setting wrong somewhere. Including the password (Which is case sensitive).

Re-Check everything that @cf4 has posted in that helpful step-by-step post :-)