ebrahimripi
Level 1: Cadet

internet

my plan was "Home Internet Connect Plus" now it is changed to "Unlimited Internet" Why???

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Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: internet


@ebrahimripi wrote:

my plan was "Home Internet Connect Plus" now it is changed to "Unlimited Internet" Why???


Hi @ebrahimripi 

 

Telstra is retiring old plans (a.k.a grandfathered plans) and moving all customers over to their current plan offerings.

The idea being that for support (and the Telstra CEO says, also the customer) don't get confused with the couple of thousand plans still about with all sorts of add-ons and conditions. Streamlining it all, if you will.

 

It actually does make sense from a business perspective.

 

Unfortunately, some customers will feel they will be worse off, but can only either accept the change or churn to a new provider.

 

Check out https://www.whistleout.com.au/Broadband for an idea of what is out there now.

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

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