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Level 1: Cadet

internet

very slow internet!!! kept on droping!! its been two days now! went to trouble shooting says theres no outage very good reception!!! bullcrap!!! lights on my modem is like im on mardi gras! can't even work properly coz of this poor reception connection whatever you call this crap!!! 

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Support Team
Support Team

Re: internet

Hello @MrRay,

 

Thanks for your message, apologies for any issues connecting to the internet.

 

You have not specified what type of internet connection you need assistance with,

you mention reception so I will assume mobile broadband?

 

Have you diagnosed the issue on our Fix site? https://tel.st/tzjg3

 

If you would like to get in touch with technical support, please message us in the My Telstra

App. Open the App, click on Get Help, then the blue message icon. The assistant

will have some suggestions, before a team member is notified that further assistance is required.

 

-Aaron

 

 

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