Level 1: Cadet


very slow internet!!! kept on droping!! its been two days now! went to trouble shooting says theres no outage very good reception!!! bullcrap!!! lights on my modem is like im on mardi gras! can't even work properly coz of this poor reception connection whatever you call this crap!!! 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: internet

Hello @MrRay,


Thanks for your message, apologies for any issues connecting to the internet.


You have not specified what type of internet connection you need assistance with,

you mention reception so I will assume mobile broadband?


Have you diagnosed the issue on our Fix site? https://tel.st/tzjg3


If you would like to get in touch with technical support, please message us in the My Telstra

App. Open the App, click on Get Help, then the blue message icon. The assistant

will have some suggestions, before a team member is notified that further assistance is required.





Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit