Chief1976
Level 1: Cadet

Internet

Just moved house to bracken ridge 4017 in Brisbane. We have a telstra box on the side of the house which seems to connect to the overhead phone lines. After a loooong online chat with telstra they say only internet available is mobile broadband.. isn't an internet telstra box like this an ADSL phone line connection?? Telstra online are refusing to make a call back to me to resolve..seems like they are not interested in new customers! Frustrated. 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Internet

Unusual for Telstra to be not interested in new customers!! Normally they take priority..

 

Have a look at this site: 

https://www.telstra.com.au/internet/nbn

 

put your address in and see what services are available to you - it's a good place to start.

 

You might have a box on the wall (and it is possibly cable/hfc) but that is no guarantee there is a service available to the premises..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Internet

You can also enter your address into nbnco.com.au to see what technology type is being used in the area. It looks like nearly all of that suburb is HFC, but there is a small pocket that is listed as FTTP, but isn't shown as being active. If you are in that location, it would mean that you are in a "blackspot" in that the area is NBN serviceable, but the property isn't (but it also means that Telstra services can't be connected either).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit