Highlighted
Level 2: Rookie

IP Address blocked by Telstra

Hi, I am wondering if anybody can help me. I have a problem that seems to be a blocked IP address by Telstra. When using another provider it is OK. Only happens when using Telstra 4G or ADSL etc.

This is a reputable business website that does not spam. Help!

IP  183.78.169.60

URL smiiiles.com

 

Ping shows:

 

 

Pinging 183.78.169.60 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

 

Ping statistics for 183.78.169.60:

    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

Thanks for any help. I am desparate

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
12 REPLIES 12
Highlighted
Level 2: Rookie

Re: IP Address blocked by Telstra

On traceroute it seems to be getting caught up here
i-0-2-0-1.eqnx-core01.bi.telstraglobal.net [202.84.141.126] and here
i-0-4-0-3.ny8a-core01.bi.telstraglobal.net [202.40.149.169]
in a circular route.
Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: IP Address blocked by Telstra

add the .au to the end and you should be right

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 2: Rookie

Re: IP Address blocked by Telstra

smiiiles.com is correct
smiiiles.com.au is a different site
It was working fine 4 days ago
Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: IP Address blocked by Telstra

The reason why I said add the .au was because I looked at a cached copy of the smiiiles.com site and had a look at the code and it was directing to smiiiles.com.au

 

Can't access the smiiiles.com through a Vocus connection.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 2: Rookie

Re: IP Address blocked by Telstra

Yes. Up until a few months ago smiiiles.com redirected to smiiiles.com.au

We changed that and it was all fine until a few days ago.

Something happened near midnight on 30 september.

Now I can't even log in to cpanel and even 183.78.169.60 does not work, so it's not a DNS issue.

 

My friend uses Optus and he could see the site on 01 October but i could not see it on Telstra networks ADSL or 4G

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: IP Address blocked by Telstra

It looks like it has resolved, but there is no website at that domain. Just a directory listing.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 2: Rookie

Re: IP Address blocked by Telstra

All resolved now.

 

I think some intervention from Malaysia helped.

 

Still not sure why this happened. Guess I never will know.

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: IP Address blocked by Telstra

I'm pretty sure it was a configuration error on the hosting server. The IP was accessible but it wasn't serving content.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 2: Rookie

Re: IP Address blocked by Telstra

How does that explain the site being visible with an Optus or Vodaphone connection?
Highlighted
Level 2: Rookie

Re: IP Address blocked by Telstra

How does it also explain that the ping results and the traceroute results?
Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: IP Address blocked by Telstra

The ping and traceroute results to the 183.78.169.60 IP adress still give me the same results.

 

They changes the server that you are on and it is now being served from 212.113.144.151, which still gives crappy results but is at least visible.

 

Ping and Traceroute only work if the routers that get the requests are set to respond. Lots of them aren't.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: IP Address blocked by Telstra

site appears to be working today. Was it cloudflare enabled?

 

There's a few posts from a cloudflare employee saying they were looking into the issue

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit