tg01
Level 5: Eagle Eye

Is there a fee to change to NBN from existing bundle ?

Answered

I have a Telstra Entertainer bundle with a contract end date of December 2015.

Letter from NBNCo says that the NBN will be installed in the next couple of months and that I should order an NBN plan.

NBN plans from Telstra don't look that good (especially for existing customers) so was looking at other providers.

 

If I order an NBN plan from another provider will I have to pay a break fee on my current contract ?

 

I understand that it can take some time to get connected so my existing contract may have expired by the time I actually get connected, but if I place an order for a new NBN plan before my existing contact expires would there be a contract break fee from Telstra ?

1 ACCEPTED SOLUTION

Accepted Solutions
Big_Dan
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Is there a fee to change to NBN from existing bundle ?

If the NBN becomes available in your area during the life of your Telstra bundle, when you decide to migrate you start a new contract, and the remaining balance of the existing contract is cancelled and waived.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
ProfessorPhone
Level 23: Superhero

Re: Is there a fee to change to NBN from existing bundle ?

Hello, you would need to ring Telstra on 132200 and speak to "Disconnections" who have some flexibility and are the specialist department. You can use Telstra 24/7 Live Chat https://livechat.telstra.com/TCOM:Crowdsupport​:Consumer

but I doubt they have the "flexibility" that the disconnections dept has. Hope that helps you.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Big_Dan
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Is there a fee to change to NBN from existing bundle ?

If the NBN becomes available in your area during the life of your Telstra bundle, when you decide to migrate you start a new contract, and the remaining balance of the existing contract is cancelled and waived.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit