The_Augur
Level 6: Bloodhound

Issues with the Welcome Page to My Telstra

Answered

I have been encountering these issues all year when logging in on my laptop.

 

1/ When logging into telstra.com.au, we have been greeted by a Welcome Page that has long over-stayed its usefulness. The information it displays provides little value add. It is a waste of keystrokes navigating from those pages too.

 

May I recommend that Telstra remove it and direct us immediately to the actual functions, please?

 

 

2/ That same Welcome page myservices.telstra.com.au/onboarding has a NEXT button on the bottom which leads to another page outlining what My Telstra provides for our account.

 

My BIG problem with this next page is that its entire text displays, then shifts to the left of the screen, leaving only bits of a column of information on an otherwise blank screen (see picture below).

To get around this, I have to retry logging back in several times (usually 6 times, if not more) before the page decides to stay still! 

Is anyone else experiencing this glitch or am I just plain unlucky?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
The_Augur
Level 6: Bloodhound
Accepted Solution

Re: Issues with the Welcome Page to My Telstra

Hi everyone,

It looks like Telstra has finally removed those redundant welcome pages and we can get directly to the one that really matters.

We can close this. Thank you.

 

View solution in original post

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5 REPLIES 5
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Issues with the Welcome Page to My Telstra

You could try clearing the cache and data for that site in your browser..

 

How does page look?

https://www.my.telstra.com.au/myaccount/home

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
The_Augur
Level 6: Bloodhound

Re: Issues with the Welcome Page to My Telstra

Thanks but doesn't work.

Why Telstra had to tinker with the previous working interfaces is beyond me.

If it ain't broke, don't fix it!! Much of the changes are just cosmetic and provides little value add.
Too much cash to splash?

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Issues with the Welcome Page to My Telstra

I think you're just unlucky - the Welcome page should only ever appear once.

 

I can log in to my Telstra account using Chrome, Edge & Firefox and not experience the fault that you are having. The interface itself works fine.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Issues with the Welcome Page to My Telstra

Are you able to open this page?

 

https://www.telstra.com.au/

 

You can sign in to various Telstra services from the Signin option at the top right..

 

If you choose the My Telstra option, you should get a log in page, and you can put your Telstra ID info in there..

 

It is possible that you are using old pages you have saved, but no longer work properly.

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
The_Augur
Level 6: Bloodhound
Accepted Solution

Re: Issues with the Welcome Page to My Telstra

Hi everyone,

It looks like Telstra has finally removed those redundant welcome pages and we can get directly to the one that really matters.

We can close this. Thank you.

 

View solution in original post

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