OZNomad
Level 3: Gumshoe

Just received my Home 5G modem (AW1000), Unable to use lan ports

Answered

Hi 

Apologies, first time posting to this forum.  Just received, easy setup.. Connected.. Via WIFI

the 5G lamp is on a speeds are really good, but 25ms.. 

When I put the lan cable into the modem, I can see it appear on the modem console screen, however no IP address is being allocated to the laptop (Laptop is set to Using DHCP). It works fine if I use wifi on the laptop.  I have even tried setting the IP manually, but no luck.

Thanks in advance
 

2 ACCEPTED SOLUTIONS

Accepted Solutions
OZNomad
Level 3: Gumshoe
Accepted Solution

Re: Just received my Home 5G modem (AW1000), Unable to use lan ports

Been in zoom calls all day, will reboot this evening, Thanks for your help

View solution in original post

OZNomad
Level 3: Gumshoe
Accepted Solution

Re: Just received my Home 5G modem (AW1000), Unable to use lan ports

Hi Guys,

Did a factory reset of Telstra router and all good. 

Apologies, should have done that first.

View solution in original post

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9 REPLIES 9
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Just received my Home 5G modem (AW1000), Unable to use lan ports

On the modem's Overview > Connected Devices page does the Lap top have an IP address and is the status on/dhcp?

OZNomad
Level 3: Gumshoe

Re: Just received my Home 5G modem (AW1000), Unable to use lan ports

Some additional Info.. Connect printer via ethernet.. all good. it works. But no Laptop ??

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Just received my Home 5G modem (AW1000), Unable to use lan ports

If you plug an etherent device into one of the ports, does the lights on the modem port and connected device activate?

 

With that device plugged in, hopefully a laptop/desktop, can you check the properties of the connection and advise if it gets a valid IP address and Gateway address in the correct range?

 

Courtesy of @cf4  this User Guide  might help you check modem settings etc. Note there may be updates to this manual/modem...

 

There is potential to possibly get confused between LAN (Chapter 24 - LAN IP) and LANDHCP (Chapter 6 - Static Addresses) mode in regard to modem DHCP server ..  

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Just received my Home 5G modem (AW1000), Unable to use lan ports

The fact that the printer connects okay via ethernet tends to suggest that the ethernet port on the laptop is not set up correctly for modem or is faulty. Suggest you uninstall and then reinstall the ethernet driver on the laptop.

 

 

OZNomad
Level 3: Gumshoe

Re: Just received my Home 5G modem (AW1000), Unable to use lan ports

 

The DHCP is on, the Printer is there, but no laptop  

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Just received my Home 5G modem (AW1000), Unable to use lan ports

Have you rebooted the laptop yet?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
OZNomad
Level 3: Gumshoe
Accepted Solution

Re: Just received my Home 5G modem (AW1000), Unable to use lan ports

Been in zoom calls all day, will reboot this evening, Thanks for your help

View solution in original post

OZNomad
Level 3: Gumshoe
Accepted Solution

Re: Just received my Home 5G modem (AW1000), Unable to use lan ports

Hi Guys,

Did a factory reset of Telstra router and all good. 

Apologies, should have done that first.

View solution in original post

AntoO
Support Team
Support Team

Re: Just received my Home 5G modem (AW1000), Unable to use lan ports

Glad to hear things are working again for you OZ. Let us know if things go south again.

 

- Anto

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