Solved: Re: Keeping my email address - Telstra CrowdSupport

barry6797

I have a Telstra home bundle and a mobile service. Can I keep my email address (@bigpond.net.au) If I cancel my home bundle and change my NBN provider. Keeping the mobile service with Telstra

cf4

You can keep your email address free of charge for 12 months after that it cost $79 per year. When disconnecting mention that you wish to keep the email address or it will automatically be disabled.

https://www.telstra.com.au/support/category/email/faq/can-i-keep-my-telstra-email-address-if-i-close...

View solution in original post

cf4

You can keep your email address free of charge for 12 months after that it cost $79 per year. When disconnecting mention that you wish to keep the email address or it will automatically be disabled.

https://www.telstra.com.au/support/category/email/faq/can-i-keep-my-telstra-email-address-if-i-close...

View solution in original post

DrQ

You need to call 132200 and say disconnection first and speak to the disconnection team to ensure that it is correctly marked. If you just churn then normally it would be disconnected.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Keeping my email address

Re: Keeping my email address

Re: Keeping my email address

Re: Keeping my email address

Related Content

Keeping my bigpond email address

How to keep Optus email address when changing to Telstra

Keeping bigpond email addresses when cancelling some Telstra services

nbn to mobile broadband keep email

Set it & forget it