Solved: Latency change - Telstra Crowdsupport - 704143

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How do I get service for a jump in latency? I used to get consistent 110-130ms ping for an international gaming site. Now this 300+ms so the experience is bad. Last time I had to force Telstra to send a tech who replaced a splitter in the street.

im tired of having to argue that my broadband cable experience has degraded as the first level diagnostics I'm always asked to do always give a false-positive result.

any suggestions?

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In response to Jupiter

Which country?

SMW3 is currently damaged awaiting repair

https://www.itnews.com.au/news/aussie-internet-pain-after-asian-subsea-cables-cut-472070

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

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In response to EvilDad35

Can you post the Traceroute results so we can see where the problem is originating?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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In response to Jupiter

Which country?

SMW3 is currently damaged awaiting repair

https://www.itnews.com.au/news/aussie-internet-pain-after-asian-subsea-cables-cut-472070

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

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In response to Yastiandrie

Ah. That would be it. Cheers

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