Smithchip520
Level 1: Cadet

Latency to USA wow server

Hi all, I recently joined Telstra NBN, churned from ABB. For the first couple of day joining Telstra my ping to WOW usa server was consistent and good, at around 166-170ms. However since last Friday I have noticed my ping to go above 240ms consistently. 

From pingplotter to the server IP (137.221.105.2) I am getting an increase in latency between 15 and 16 onwards. I guess calling techsupport is not going to help. Where do you go for support with this kind of issues?

 

By the way if I use any vpn program the ping goes down to 170ms instantly. I felt this is an issue with the Telstra routing at the moment..

 

Target Name: 137.221.105.2
IP: 137.221.105.2
Date/Time: 9/6/2021 7:22:18 PM - 9/6/2021 7:32:18 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 71 0 0.25 1.50 0.48 192.168.86.1 [192.168.86.1]
2 71 0 0.56 2.67 1.03 TELSTRA-MODEM [192.168.0.1]
3 71 0 10.55 64.51 16.57 58.162.26.11 [58.162.26.11]
4 71 0 5.15 30.60 13.45 ae10.cha-ice301.brisbane.telstra.net [203.50.61.1]
5 71 0 6.89 71.21 13.43 bundle-ether25.cha-core10.brisbane.telstra.net [203.50.61.0]
6 71 0 22.09 47.82 27.43 bundle-ether20.ken-core10.sydney.telstra.net [203.50.11.178]
7 71 0 23.66 93.42 28.18 bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
8 71 0 22.87 93.33 29.09 203.50.13.90 [203.50.13.90]
9 71 0 166.87 183.20 173.04 203.50.13.90 [203.50.13.90]
10 71 0 167.22 181.54 172.23 i-20802.eqnx-core02.telstraglobal.net [202.84.141.25]
11 71 0 164.01 179.48 170.28 i-20802.eqnx-core02.telstraglobal.net [202.84.141.25]
12 71 0 164.16 177.90 170.13 i-0-0-0-1.paix-core02.telstraglobal.net [202.84.143.210]
13 71 0 165.22 188.16 171.91 i-0-0-0-1.paix-core02.telstraglobal.net [202.84.143.210]
14 71 0 164.21 178.55 169.50 i-92.paix02.telstraglobal.net [202.84.247.41]
15 71 0 162.73 182.48 168.74 195.22.206.129 [195.22.206.129]
16 70 100 0 0 0 [-]
17 71 0 227.90 317.56 236.55 89.221.41.3 [89.221.41.3]
18 71 0 226.71 282.31 233.68 137.221.76.35 [137.221.76.35]
19 71 0 224.79 309.48 237.71 xe-0-0-1-1-br01-eqda6.as57976.net [137.221.65.62]
20 71 0 225.99 271.88 234.27 et-0-0-2-br02-swlv10.as57976.net [137.221.65.67]
21 71 0 227.53 284.85 233.01 et-0-0-1-pe01-swlv10.as57976.net [137.221.83.89]
22 71 0 227.62 242.17 232.05 137.221.105.2 [137.221.105.2]

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