Highlighted
Level 1: Cadet

Little Bay NSW (2036) Suburb Outage for Internet/Foxtel since the 16th April

Hi,

There has been an Internet/Foxtel (Cable Broadband, non-nbn) outage in Little Bay since the 16th April.

The issue is not isolated to my household as many of my neighbours have made similar complaints.

No one has been able to provide a date as to when services will be restored.

Is someone able to provide assistance?

Complaints ref #: sr1-2000076355170

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Little Bay NSW (2036) Suburb Outage for Internet/Foxtel since the 16th April

Unfortunately not
It's NBN owned infrastructure so the only information Telstra has in regards to restoration times is what NBN have provided
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Highlighted
Level 1: Cadet

Re: Little Bay NSW (2036) Suburb Outage for Internet/Foxtel since the 16th April

Thanks for the reply Yastiandrie.
Do you have any suggestions as to what we should do next? Or do we just need to wait?
Can you see the average outage times for other suburbs in the area?

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Little Bay NSW (2036) Suburb Outage for Internet/Foxtel since the 16th April

If you don't have a smart modem with mobile backup, try pushing for one. Other than that it is a waiting game for both yourself and the RSP.

The ETR has a tentative date of tomorrow by 7PM, though i wouldn't bank on it
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Highlighted
Level 23: Superhero

Re: Little Bay NSW (2036) Suburb Outage for Internet/Foxtel since the 16th April

Telstra outages website has some information
https://outages.telstra.com.au/
Whether it's a NBN or Telstra issue, often with technical problems once a technician looks for the cause, "Pandora's Box" can open, and one issue leads to another. Sometimes it's specialised software or hardware, and a replacement has to be procured.
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit