peter40253
Level 1: Cadet

microsoft surface tablet wont connect to wifi

I can't get the surface tablet to connect to my wifi (speedstream 6520) It asks for a user name and password.

 

With all the other PCs and phones I have connected to the wifi all I have ever had to put in is the 26 character passcode.

 

The tablet wants a username. I have tried my email address, speedstream6520, admin but nothing works.

 

Very frustrating waste of a couple of hours. Called the help desk but they couldn't diagnose the problem.

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4 REPLIES 4
the_ph0n3r
Level 10: Junior Detective

Re: microsoft surface tablet wont connect to wifi

Hi @peter40253 ,

I haven't experienced that problem before, have you tried the username for your Microsoft account, or no username (blank)?


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peter40253
Level 1: Cadet

Re: microsoft surface tablet wont connect to wifi

I don't think it has anything to do with the microsoft account and yes have tried leaving it blank but it won't even let me progress without a username

the_ph0n3r
Level 10: Junior Detective

Re: microsoft surface tablet wont connect to wifi

Oh sorry, can you try your SSID (this is the network name) as the username

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Redhead
Level 1: Cadet

Re: microsoft surface tablet wont connect to wifi

I am having the same trouble trying to connect a Sony Vaio tablet to a SpeedStream 6520. Spent hours trying various passwords, codes etc. Ended up going to Telstra technical supprt and finally to their platinum support service.

Outcome was that as it is Windows 8 the SpeedStream 6520 is not compatible with its encryption. I have been told i need a new modem.

I am wondering if there is a SpeedStream update that might solve the problem rather than have to buy a new modem?

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