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Level 1: Cadet

Modem gen 2

My modem is stuck on mobile mode. Getting .2 mbps up and download. Noticed it getting slower for some time. Turns out it had been shaped (reached 30gig) and slowed by Telstra. Spent an hour on the phone with tech troubleshooting and unshaping modem. Speed improved to 20 down and 2 up but can still take 2-3 mins to load pages. Tech sent NBN guy out. He couldn't find a problem. Called again and they sent new modem out. Same problem. I'm at a loss but keep getting told to use online messaging. Never get a response. Speed i now back down to .2mbps up and down.  Any ideas?

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