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Moving cable to nbn
Hi, i received a message from telstra asking me to shift from cable to nbn asap. I chatting via app with a rep. I wanted to know the process and if I can get premium nbn plan for the same price as my cable connection which is 90 bucks. Rep said he needs to transfer me to someone else. So i got a second rep, after explaining it to him, he transferred me to another rep. This tech asked me if i would like to transition from cable to telstra to which i said Yes. He just created the order and processed it and sent me the order number and stopped replying. He didn't discuss nbn plan with me, fees charges etc. I have received email from telstra saying the migration is done and I have been moved to standard nbn plan. I will need to pay 90 bucks a month for a speed capped at 50 mbps. Fyi on cable i get 110 mbps. Since then i have been trying to reach via message app but no response. I am a gold member but the service is C grade. I want to cancel this migration from cable to telstra and look at other vendors offering better bandwidth at same price. I called them over the phone but the lady couldn't help. Can someone help to cancel this order?
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Re: Moving cable to nbn
Nobody at Crowdsupport has access to account information or billing systems.
The only method of cancelling is via 132200 or the messaging system.
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