Kiwiinoz50
Level 1: Cadet

Moving house - is it possible to talk to a real person?

Hi,

Yes I know there are faqs and I know there are online forms to fill in. I have tried.

Situation is moving from existing Telstra nbn over HFC to new apartment nbn over fttp *it is nbn ready already)

I have existing gen 2 modem (Arcadyan), phone, broadband, foxtel 

 

I (perhaps naively) assumed that it was merely a matter of telstra arranging with nbn for a date however

The online form 

1) Says I need a technician to install (probably at a cost) - surely I can just take modem

with me and plug in

2) I wanted the new place operational a few days ahead of move out (So I could take modem over and test - my wife is a teacher and we need to make alternative plans as a fallback) . Online forms dont allow that

Thanks for any assistance - all the 1300 numbers I have tried so far are automated responses which dont help

It shouldn't be easier to move to a new supplier than stay with an existing one but it seems like that so far

Thanks for any help/suggestions

1) I need a technician to install - surely I can just take modem with me 

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit