Brian626
Level 2: Rookie

Moving NBN box.

Answered

The guy who installed our NBN box connected it at the very front of our house. I'm located at the very back and i receive very slow internet speeds, 0.3mbps to 6mbps when at the front i get 20+. My house isnt very big either, maybe 20 metres from the modem. My modem has 5ghz but i can't connect to it because it doesn't reach so im connected to 2.4ghz

I am not:

moving my set up

running an ethernet cable because i dont want a cable running through my house and i dont have an ethernet port anyways. 
What should i do, thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Moving NBN box.

@Brian626 RE: powerline adapters

 

Powerline adapters use you homes electrical wiring to send a network signal through. If you use a set of those you can essentially move the modem closer to where you are and will ultimately get a stronger WiFi signal. The possible downsides to powerline extenders is that they are largely depedant on the quality of your home wiring and potentially they could end up on different circuits depending on where they are placed. It also get be tricky sometimes getting them to pair or re-pair with eachother if they lose connection to eachother

 

A WiFi extender and pretty much what it say it is. It pairs to the modem wirelessly and you put it in the midpoint between the modem and where you want the signal to reach. They are pretty easy and straight forwards to setup. to setupThe downside to that is if you get really bad wifi performance and/or a lot of signal interference in the home it may not make a really significant difference down the other end of the house.

 

Both types of technology has its Pros and Cons

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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13 REPLIES 13
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Moving NBN box.

http://www.nbnco.com.au/content/dam/nbnco/documents/nbn-fibre-user-guide.pdf

 

You can organise relocation of the NTD through your service provider, who will then organise NBN to send a technician out to do so. Note that this will be at a cost to you

 

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Moving NBN box.

The cheapest solution is to use a Wi-Fi extender located half way between front and back of house.

The best solution is to hire Austal qualified Technician  to install a Ethernet cable between NBN box and your location and move Telstra gateway to your location. This would be much cheaper than moving NBN box.

Brian626
Level 2: Rookie

Re: Moving NBN box.

I forgot to mention my printer is connected to the router so the extender is probably the best choice. However, my phone recieves 5ghz here and gets 10-20mbps, its my laptops thats extremely slow. Would the extender still help? I have a surface pro 3. 

cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Moving NBN box.

It should improve the internet connection speed of the lap top.

JA5
Level 7: Deputy Inspector

Re: Moving NBN box.

Consider a powerline extender. You might be able to use that to bridge the connection to your NBN box and place your router wherever there's a power outlet.
Please don’t aim for my head.
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Moving NBN box.

You might improve Wifi performance by changing Wi-Fi channel iused by gateway?

Install WiFi Analyser by Matt Hafner on laptop .

Open App and go to Networks

 

Wi-Fi_Analyser.JPG

 

A list of all surrounding networks and there channel is displayed.

Pick a channel with at least 3 channels separation from nearest channel.

Log into gateway using web browser, click on WiFi select the Wifi band and change the channel, Click on apply.

 

Default IP address http://10.0.0.138 or http://192.168.1 or http://192.168.0.1
Default user name and password
admin/admin or
admin/password or
admin/blank

Brian626
Level 2: Rookie

Re: Moving NBN box.

So i would connect my ethernet from NBN to the powerline extender, then my modem to where the second power line extender is placed? Just wondering whats the difference between this and a wifi extender?

Brian626
Level 2: Rookie

Re: Moving NBN box.

I have tried different channels but not through a wifi analyser, i will give it a shot. Thanks Smiley Happy

Brian626
Level 2: Rookie

Re: Moving NBN box.

It shows -70dBm, is that good? I was already on the recommended channel
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Moving NBN box.

-70dm is not good but you should still be able to achieve a download speed of 13 Mb/s if there are no networks close by using the same or adjacent channels. Right next to my gateway I get -17 dm.

 

A Wi-Fi extender is cheaper than a powerline network adapter but a power line network adapter is easier to set up and will  provide better speeds.

Brian626
Level 2: Rookie

Re: Moving NBN box.

13Mb/s would be the dream right now ahaha
i just checked again, i have FON and Telstra air within range that changes their channels to my channels :/
I don't do any downloading, just web browsing and video watching. I think i will try a wifi extender
Brian626
Level 2: Rookie

Re: Moving NBN box.

gotta love those 0.2 speeds...
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Moving NBN box.

@Brian626 RE: powerline adapters

 

Powerline adapters use you homes electrical wiring to send a network signal through. If you use a set of those you can essentially move the modem closer to where you are and will ultimately get a stronger WiFi signal. The possible downsides to powerline extenders is that they are largely depedant on the quality of your home wiring and potentially they could end up on different circuits depending on where they are placed. It also get be tricky sometimes getting them to pair or re-pair with eachother if they lose connection to eachother

 

A WiFi extender and pretty much what it say it is. It pairs to the modem wirelessly and you put it in the midpoint between the modem and where you want the signal to reach. They are pretty easy and straight forwards to setup. to setupThe downside to that is if you get really bad wifi performance and/or a lot of signal interference in the home it may not make a really significant difference down the other end of the house.

 

Both types of technology has its Pros and Cons

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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