Level 1: Cadet

My HFC NBN modem is not connected

My NBN modem is disconnected, it's connection led is not coming and up and the others keep flashing

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 2: Rookie

Re: My HFC NBN modem is not connected

how did you go with this issue?

Support Team
Support Team

Re: My HFC NBN modem is not connected

Hey Sahil, I hope this has been resolved. In future, if your modem isn't connecting check there is nothing wrong on your end (like cords being pulled/knocked out) and try restarting it. If that doesn't help and there are no outages showing online here, then give our troubleshooting tool a go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit