Hamwat
Level 1: Cadet
January 2015

My internet is still slowed to 256kbps after the monthly data reset. What's wrong?

On the 27th I recieved an email saying I was about to exceed my monthly broadband data allowance and the speed would be reduced to 256kbps, and on the 5th the monthly data would reset. It is now the 7th and my broadband is still at 256kbps, can anyone help me? I'm not sure what's wrong.
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extendo
Level 20: Director
January 2015

Re: My internet is still slowed to 256kbps after the monthly data reset. What's wrong?

In response to Hamwat

Hi,

 

Try and unplugging your modem power cable for 2 mins and plug it back in please.

 

Also check to see if your bills are up to date.

 

If you need more help please call 133933 open 24/7.

 

Thanks

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