MelBeville
Level 1: Cadet

My internet is very slow and sometimes unresponsive

Hi, my name is Melissa.

 

Over the last week our internet has been glitchy. I initially could not log onto instagram and other live forums but now not even my kids can log onto the App store. So the first thing I think of is that for some reason our internet connection is stalling?? Can you help me with my enquiry please.

 

Kind regards

 

Melissa

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2 REPLIES 2
Lindy
Telstra (Retired)
Telstra (Retired)

Re: My internet is very slow and sometimes unresponsive

hi Melissa

 

It could be due to some Technical Issues in your area, but we would need more information to check on that for you.

 

The best thing to do, is to contact our Technical Support team either via Live Chat http://tel.st/gq6m or you can also call 133933

 

Both methods of contact are available for your convenience 24/7

 

If you can't get any answers, please let us know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Luvs_footie
Level 20: Director

Re: My internet is very slow and sometimes unresponsive

Hi Lindy and original poster

 

This link I found very helpful as well.

 

http://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/5501...

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