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Level 1: Cadet

My modem has been running in backup mode since February! Help!

No matter what I do I can't get my modem to go online - it just always uses the SIM card in backup mode

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3 REPLIES 3
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Level 25: The Singularity
Level 25: The Singularity

Re: My modem has been running in backup mode since February! Help!

Have you contacted Telstra in that time to get your landline connection fixed?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 1: Cadet

Re: My modem has been running in backup mode since February! Help!

Obviously - multiple times - they think that giving me 4G backup should appease me but its performance is woeful and not what I'm paying for

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Level 25: The Singularity
Level 25: The Singularity

Re: My modem has been running in backup mode since February! Help!

What type of connection are you on (FTTN, FTTC, FTTB, FTTP, HFC, FW) and what colour are the lights on the modem?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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