CrowdSupport®
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Level 2: Rookie

My website is blocked by Telstra Broadband

My website FromHeroToZero.com.au is blocked by Telstra Bigpond.

The agents in the Phillipines told me they would unblock it but so far it is still blocked.

Why?

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3 REPLIES 3
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Level 23: Superhero
Level 23: Superhero

Re: My website is blocked by Telstra Broadband

Has your website been cleaned by your hosting provider/IT team.

 

As https://www.virustotal.com/ is showing multiple antivirus engines are flagging it as unsafe and Telstra Broadband protect is unlikely to flag it as safe until others also flag it as safe.

 

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 2: Rookie

Re: My website is blocked by Telstra Broadband

Thanks. This is all new to me. I've contacted my hosting service.

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Level 2: Rookie

Re: My website is blocked by Telstra Broadband

My hosting service used PCRisk. Showing no threats.

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