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Level 2: Rookie

MyAccount

Does anyone else here have issues with their Telstra accounts, every single time I login my balance doesn't show correctly, it's laggy, and sometimes you cannot scroll because of the wait time. Anyone else experience this or is it just me?

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2 REPLIES 2
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Telstra (Retired)
Telstra (Retired)

Re: MyAccount

Hi Sora, 

 

Sorry to hear of the My Account issues. Be best to clear your cookies and cache which might fix this. Let us know if this doesn't fix the issue though. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team

Re: MyAccount

Just checking in here Sora, 

 

Have you had any issues since clearing the cookies from your browser history?

 

Please let me know.

 

- Matty

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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