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Level 1: Cadet

NBN and Network Printers

Hi

 

We had the NBN installed today, now my printer won't print. It is connected to my computer via the LAN network.

I have trouble shot and googled but have not managed to fix the issue.

 

Your assistance would be greatly appreciated!

 

Ali

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN and Network Printers

If it is a new modem you may need to uninstall and reinstall the printer software (simplest method), or manually tell the computer what the new IP address of the printer is

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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Level 1: Cadet

Re: NBN and Network Printers

Thank you for responding.

The NBN technician came back in today, so I asked him and he fixed it!

 

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