Level 1: Cadet

NBN Box dead?

My nbn box isn't turning on, even when plugged in. None of the lights are on and have no clue as to why. There have been a few thunderstorms near me so maybe that has something to do with it. Any fixes? 

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Level 21: Augmented
Level 21: Augmented

Re: NBN Box dead?

I suggest that you look at the Telstra Smart Troubleshooter page

It states therein

Run automated tests to resolve your query online, and if we can't fix it, skip the queue to talk to someone directly.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit