NBN change from coxial to phone line

[ausbunny]

NBN connection kit (NBN box and Telstra smart modem) just delivered.

I currently have my Tesltra account with coaxial feed to a Telstra modem for high speed internet. It's working well.

I expected an NBN box with the same compatible coaxial connector.

We have maintained our separate phone line on a Telstra bundle.

If I now connect NBN box to the phone outlet will the automatic changeover of account connection from coaxial service to the phone line service take place as quickly as suggested, or will this be delayed longer - or maybe I should have been given a coxial NBN box?

Seeking some reassuarnce as I can't afford to be left without connection for too if this is going to muck up the system in some way.

[Jupiter]

Check to see what type of NBN connection you are supposed to be getting by typing your address into the box at https://nbnco.com.au I suspect it will say FTTC.

If it is, set it up as per the instructions and you will be switched over on the day of your booking.

[SteveW_52]

If that NBN connection search comes up with HFC though, then you may have the wrong NBN box unfortunately. They may have been confused by the split services being delivered to your address.

What is the make and model of the NBN NTD?

[ausbunny]

Thank you Jupiter. The address check shows FTTC so I will proceed with installation.

[SteveW_52]

Just so you are aware, that NBN service search is not always correct..  if I try my address it shows as FTTN , which makes me smile because I have been on NBN HFC for nearly 2 years..  mistakes happen..

[ausbunny · Accepted solution]

Thank you Jupiter and Steve_W. All up and running including multi-divice home network. My worst fears and past bad NBN reports from colleagues did not eventuate.

I found Telstra's offering and setup straightforward. But speed has dropped about 20% from previous coaxial connection.

[SteveW_52]

Only 20%??  You can order a SpeedBoost at extra cost to give you more speed.

[cf4]

@ausbunny 

22% reduction in speed is not normal. When going from Telstra cable to NBN FTTC there is normally a 50% reduction in speed. What is your actual speed? Is the light on front of modem green?