NBN congestion - dealing with Overseas call centre for 4 weeks - Officer 3809

[pj87a]

 I have had an issue with NBN congestion for 1 month. Speeds of 3 Mbs during the evening (I have standard plus speed which is meant to be 40Mb/s) I am getting 40mb/s during the day 8 - 5pm.

I have dealt with Overseas call centres everyday for the past 1 month, been bounced between different overseas departments, been escalated at least 8 times. With nil result.

Been told it a fault, its not a fault, it is a fault it's not a fault!
Your overseas call centre made an appointment with NBN Co to attend my house , I took a day off work at a loss of $700+ they didn't turn up.

You have admitted its a NBN congestion issue. You need to purchase more bandwidth from NBN Co.

Group managing director of networks, Mike Wright. Has stated that you increase bandwidth Weekly. Was told by call centre that it is quarterly. See the article below for reference.

https://www.itnews.com.au/…/telstra-reviews-its-nbn-cvc-con…

I need to speak with an Australian office. Call centre has admitted that it is outside there scope of what they can do.

[343GuiltySpark]

CVC is generally updated on a weekly basis. Unfortunately there isnt much control any ISP can have over an NBN tech if they dont turn up. You're best off raising a complaint at this stage. There is a link below in my signature to raise a complaint

[cf4]

What type of connection do you have? If its coaxial or Fixed radio were several customers share the same bandwidth it could be a lack of physical bandwidth in the link which can only be fixed by NBN upgrading there infrastructure.

[pj87a]

Thanks for your reply. I have raised a complaint with Telstra and the TIO 3 weeks ago.
All I seem to be doing is speaking with the same overseas call centre person.
It’s now been another 2 days and no phone call back as promised....
The last call centre person said they only increased Cvc quarterly which I find hard to believe