dazzz
Level 1: Cadet

nbn connection box does not come with coaxial connection

After using telstra cable for 15yrs plus I am forced to move to nbn. They have sent me an nbn connection box without the cable coaxial connector (as per Telstra's videos). They have no idea what this is when I contact help desk. I need to cancel order or get them to send me the correct nbn box in the first place. How do I get this?

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1 REPLY 1
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: nbn connection box does not come with coaxial connection

In some Telstra cable areas the the new NBN connection is FTTC not HFC. Have you checked on the NBN site to see which type of NBN connection type is being provided at your location. You can check the type of connection by entering your address on the NBN Co website.

 

https://www.nbnco.com.au/residential

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