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Level 1: Cadet

NBN Connection Box

Answered

I currently have Telstra ADSL and now am ready to switch to NBN - Telstra have advised me that I have an HCF NBN connection to my premises.

I have had an external box installed by NBN, and am currently using a Telstra Smart Modem.

Telstra have advised me that I can switch to the NBN service online without any interruption to service, but I keep reading mention of an NBN Connection Box which I do not have.

Do I need this or not?

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN Connection Box

If you are getting HFC when you sign up for an NBN service, an NBN tech will attend your premise and install and NBN Cable modem (NTD) for your smart modem to connect to and use the NBN Service.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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2 REPLIES 2
Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN Connection Box

If you are getting HFC when you sign up for an NBN service, an NBN tech will attend your premise and install and NBN Cable modem (NTD) for your smart modem to connect to and use the NBN Service.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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Level 3: Gumshoe

Re: NBN Connection Box

I have just been through this scenario with a HFC connection. As stated below, you need to phone NBN to book them to come to your place to make the connection. They came out within the week - tell you either a morning or afternoon gap, not a time. They will bring the NBN modem box with them. Telstra told us NBN would just install it, that we had to connect it, but our NBN guy was very helpful and connected everything up and making sure everything was working. It took about an hour before all was connected. 

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