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nbn connection box
I am now trying for two weeks to get a straight answer from Telstra.
They quickly delivered the Next Gen modem, but fail to give any information on the delivery of the nbn connection box.
Because it is a rental place I asked for a technician to install.
The nbn cable is there and the modem is working, albeit slow, on 4G.
I get constantly referred to the Telstra App and click help what leads you nowhere, only a stupid AI asking the same question.
Also via Messenger you get send around in circles.
What do you have to do to speak to a person and get a straight answer.
I gave a deadline till Friday and take my business elsewhere after being a loyal customer for 18 years.
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