Level 1: Cadet

NBN connection issues

Had anyone else been experiencing connection issues since approximately March 2020. I’ve done all the troubleshooting I know to do and am still experiencing difficulty connecting to my NBN. 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: NBN connection issues

Have you contacted Telstra at all in that time to try and get it resolved (4 months is a long time to persist without asking for help)?


Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi tries to send you elsewhere, type "Speak to a consultant" and you should be transferred to chat to a human.


While you're waiting for them, what type of NBN connection is it? What model modem? What colour are the lights on the modem?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit