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NBN connection issues
Had anyone else been experiencing connection issues since approximately March 2020. I’ve done all the troubleshooting I know to do and am still experiencing difficulty connecting to my NBN.
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Re: NBN connection issues
Have you contacted Telstra at all in that time to try and get it resolved (4 months is a long time to persist without asking for help)?
Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi tries to send you elsewhere, type "Speak to a consultant" and you should be transferred to chat to a human.
While you're waiting for them, what type of NBN connection is it? What model modem? What colour are the lights on the modem?
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