Level 1: Cadet

NBN connection

Hi, I had an nbn technician come to the house today to install nbn. We have nbn in our street but the technician said he couldn’t install it. I’m not sure what to do now? 

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Level 16: Secret Agent

Re: NBN connection

Hi @cara2310 

When you placed your nbn order, Did you do it online or via the phone?

Did you receive any emails/text msgs about your transition to the nbn?

Were you given a case manager to help through the process?


If you received an order number you can track it here.



If you have a Telstra id, You can log into Telstra my account via pc/tablet and your pending nbn order should be on your home screen, When you log in.



Register for a Telstra id here.



If you have the my Telstra app.

Go to “get help”  then “track my order”


Or you could try calling Telstra on 1800 834 273 try option 4.

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Level 25: The Singularity
Level 25: The Singularity

Re: NBN connection

Did the technician say why he couldn't install it? Usually it would be because there isn't an available connection point, or some extra hardware needs to be installed.


About all that you can do it is to contact Telstra and to rebook the appointment and hope that if the NBN Co technician comes out and can't connect you, then at least they will tell you why, so that you know what to request next.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

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