Highlighted
Level 1: Cadet

nbn connection

This is totally ridiculous!

I received an NBN connection kit in April and kept get emails and texts asking to replace my ADSL with the new NBN device+ phone.  I finally got connected last night but couldn't get onto internet with the new NBN device. Called back to Telstra from the NBN connected phone got told that my area is still not NBN ready that i should connect back to my old ADSL, but the problem is that once i connect back to ADSL, the phone wouldn't work ( the new phone device only connects with NBN device, while the new NBN device couldn't get me to internet), so why on earth kit was sent and i got hasseled with mail/email/text asking to connect the new device???????????????

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Support Team
Support Team

Re: nbn connection

HI Qiong,

 

You shouldn't be asked to connect the new modem until the NBN is ready in your area, apologies for that. Keep the new modem handy though, as soon as the NBN is available you will be able to start using it.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit