Highlighted
Level 1: Cadet

NBN connection

Hi,

I'm new to Telstra from last 19 Dec 2017. We received our package, modem and tv2 very late, (near three weeks late) , We setup internet and tv2, and we still waiting for somebody from Telstra to connect our NBN. I have been connected to Telstra via chatting service three times without any positive outcome. In the second chat I though the problem will be resolved as the person from Telstra wrote a note (interaction number he said) in my account for somebody to call me in 48 hours. That was a week ago??.

When I opened the account at Telstra, I was told that everything will be as smooth as possible. with NBN connection made as soon I received my package (modem and tv entertainment)...

My plan is Home Internet Entertainment that includes:

Telstra Air

Telstra Broadband Protect

Telstra TV2

We just paid our first bill few days ago and we still not having NBN...

I was told that I should contact Sales... but I do not want to waste time again contacting differents groups without any positive answer.

could you please somebody let me know where I have to go to fix this problem. I do not have time to go to Telstra shop again and nothing is resolve.

Thanks

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN connection

Hi @Cristian1

Do you know what the delay is for? E.g waiting for a NBN technician to jumper the service (plug you into their box)

You could try 1800 834 273 and saying 'activation' or 'connection management'
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Highlighted
Level 22: Superhuman
Level 22: Superhuman

Re: NBN connection

Telstra have a few simple tools that can help you track your order and find out:

  • Your order details
  • The status of your order
  • Your expected connection date
  • Your hardware delivery status

Visit https://www.telstra.com.au/support/category/account-billing/manage-account/how-to-track-your-order

 

When I got connected to the NBN I was sent an email with information on the expected connect date. If you not getting that you may need to check your spam folder.

 

Someone keeps putting vegetables in my beer crisper

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit