Level 1: Cadet

NBN connection


I'm new to Telstra from last 19 Dec 2017. We received our package, modem and tv2 very late, (near three weeks late) , We setup internet and tv2, and we still waiting for somebody from Telstra to connect our NBN. I have been connected to Telstra via chatting service three times without any positive outcome. In the second chat I though the problem will be resolved as the person from Telstra wrote a note (interaction number he said) in my account for somebody to call me in 48 hours. That was a week ago??.

When I opened the account at Telstra, I was told that everything will be as smooth as possible. with NBN connection made as soon I received my package (modem and tv entertainment)...

My plan is Home Internet Entertainment that includes:

Telstra Air

Telstra Broadband Protect

Telstra TV2

We just paid our first bill few days ago and we still not having NBN...

I was told that I should contact Sales... but I do not want to waste time again contacting differents groups without any positive answer.

could you please somebody let me know where I have to go to fix this problem. I do not have time to go to Telstra shop again and nothing is resolve.



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Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN connection

Hi @Cristian1

Do you know what the delay is for? E.g waiting for a NBN technician to jumper the service (plug you into their box)

You could try 1800 834 273 and saying 'activation' or 'connection management'
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Level 22: Superhuman
Level 22: Superhuman

Re: NBN connection

Telstra have a few simple tools that can help you track your order and find out:

  • Your order details
  • The status of your order
  • Your expected connection date
  • Your hardware delivery status

Visit https://www.telstra.com.au/support/category/account-billing/manage-account/how-to-track-your-order


When I got connected to the NBN I was sent an email with information on the expected connect date. If you not getting that you may need to check your spam folder.


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