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Level 1: Cadet

Nbn delivery

Hi Everyone

I ordered Nbn about a couple of weeks ago and got my order yesterday, I opened the package and only found the smart moderm, however the mannual inside the package said I needed a black nbn Connection box which, I didn't recieve, texted telstra and they told me i can connect it to the back of my old wifi however the cords provided coming from the back of the smart moderm don't have an allocated in put on the smaller wifi. what do i do?

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1 REPLY 1
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Support Team
Support Team

Re: Nbn delivery

Hi AymanTakla, that's no good.

 

The best bet will be to message our nbn team via the My Telstra app: https://tel.st/9v354

 

Have you had any luck there?

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