Level 1: Cadet

Nbn delivery

Hi Everyone

I ordered Nbn about a couple of weeks ago and got my order yesterday, I opened the package and only found the smart moderm, however the mannual inside the package said I needed a black nbn Connection box which, I didn't recieve, texted telstra and they told me i can connect it to the back of my old wifi however the cords provided coming from the back of the smart moderm don't have an allocated in put on the smaller wifi. what do i do?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Nbn delivery

Hi AymanTakla, that's no good.


The best bet will be to message our nbn team via the My Telstra app: https://tel.st/9v354


Have you had any luck there?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit