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Level 1: Cadet

NBN drops out everyday

I have an issue where my NBN connection drops out every night at about 9.45pm. There is no scheduled maintenance. It is very frustrating when I am watching a show & it stops loading. Does anyone else have any issues like this?

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN drops out everyday

To my knowledge there have been several occasions when people have experienced this problem.

 

https://crowdsupport.telstra.com.au/t5/Modems-Hardware/NBN-or-Telstra-modem-drop-out-issues/m-p/7185...

 

https://crowdsupport.telstra.com.au/t5/Home-Broadband/NBN-Drops-out-same-time-each-day/m-p/712471

 

I don't know of a solution as no solutions to the problem have been posted.

 

When this happens are there any indications on the gateway. (On Line or Link light changing colour or turning off.

 

Do you have to do anything to do anything to reconnect.

 

If there is no indication on the gateway and you don't have to do anything to reconnect, It might be that one of your devices is scheduled to do a backup or download updates at this time.

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