Highlighted
Level 1: Cadet

NBN Drops out same time each day

Anyone else have NBN drop outs at the same time each day? It has happened since I moved to the NBN around 8 weeks ago. I have had a new modem sent out (FAST5355-A) to replace the old FAST 5355-A and the same thing happens.  Looking at the logs I receive a PPPOE warning that connection has terminated (Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)).

 

I am not very techie so i have no idea what that means Smiley Happy

 

Thanks for any help

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Telstra (Retired)
Telstra (Retired)

Re: NBN Drops out same time each day

Hi Scott1174 

 

Sorry to hear you are experiencing drop issues on your NBN service.

Have you spoken to our Technical support team after the new modem was replaced?  If you have a reference number like the examples provided here

What Reference Numbers can I obtain from Telstra? I can look into this further for you.

 

Thanks - Vi 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit