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Level 1: Cadet

NBN Fail

I ordered NBN 4 weeks ago, Telstra had to flick a switch, it took 2 weeks. I’m still waiting to get connected. Mind you they have started billing me for a service they haven’t provided. Spent hours on phone calls and matter has been high priority exculated several times, still not working. Does anyone recommend another server to connect NBN

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Telstra (Retired)
Telstra (Retired)

Re: NBN Fail

Hi Lynnemaree,

I'm sorry to hear you're having trouble getting your NBN service up and running. Have we said what the hold up is? Have we given you an expected date for your service to be connected?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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