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Level 2: Rookie

NBN Fixed Wireless Speed Issues

I am having issues with the Speed of my NBN Fixed Wireless service ... Below is the latest speed test which you can see is atrociously slow … Some days it reaches decent speeds but very rarely over last month or so, which is frustrating because STAN will not work through Telstra TV without speeds above 7mps

 

Does anyone have any advice or solutions?

 

 

 

 

Last Result:
Download Speed: 3782 kbps (472.8 KB/sec transfer rate)
Upload Speed: 2401 kbps (300.1 KB/sec transfer rate)
Latency: 39 ms
Jitter: 4 ms
Packet Loss: -1%
6/4/2016, 10:26:59 AM

 

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1 REPLY 1
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Telstra (Retired)
Telstra (Retired)

Re: NBN Fixed Wireless Speed Issues

Hey bicki08,

 

I'm sorry to see that you have experienced issues with the connection speeds being received. I do have the following troubleshooting steps for the NBN connection at:

 

https://crowdsupport.telstra.com.au/t5/National-Broadband-Network-NBN/How-To-Troubleshoot-NBN-Issues...

 

If these don't assist then this will have to be raised with the NBN Assurance team on 1800834273 - IVR option 3 (24/7) and have them test the connection further.

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