Dajsam
Level 2: Rookie

NBN FTTC connection failure

I am a little confused. I recently tried to self install NBN. My connection is the FTTC. The lights on the NBN device (Link and DSL) would not remain solid. after following this up I was given an appointment date in a month! (not happy about that but what can you do)

Reading on this site,it looks like an NBN tech would have always needed to come to my location anyhow. Is this right? If so, why wasnt I given a appointment date when first ordering the product?

Second question, can I hookup up the Telstra modem in the meantime and get slow ADSL? or stay with my current ADSL Belkin modem?

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10 REPLIES 10
343GuiltySpark
Level 23: Superhero
Level 23: Superhero

Re: NBN FTTC connection failure

NBN techs only install the DPU out in the pit on the street, they generally dont install the NCD on a customers premise.

Your adsl may still work if you connect your belkin or Telstra modem to the phone socket.
I work for Telstra, but my opinions are my own and not that of Telstras
Dajsam
Level 2: Rookie

Re: NBN FTTC connection failure

Thanks @343GuiltySpark
My Belkin works ok on ADSL although since NBN work in the street began 4-5 months ago, my ADSL download speed was cut in half to 4-5mpbs.
I was keen to know if I should just the Telsta modem up and running. I guess I can try it out.
If I have an appointment , dont know now if it is with a Telstra tech who comes inside, or just NBN guy in the street. None of them have been sighted in the area for some time.
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: NBN FTTC connection failure

You can try your Telstra modem out by connecting its DSL port to the phone socket but you will still get ADSL Until NBN technician connects the DPU out in the pit the NBN Co NCD will not work. You might have to enter your Bigpond username and password in the Broadband PPOE settings of the modem for ADSL connection to work.
Dajsam
Level 2: Rookie

Re: NBN FTTC connection failure

@cf4
thanks for the reply. What I miss in my understanding, is why send the self install kit, expecting to plug and play virtually but in reality have me stuff around for a few hours waiting for blinking lights to turn solid, if a Tech was always going to have the turn up in the pit outside for the FTTC connection. No one from Telstra sales mentioned this senario. ( Iam probably just as much upset that the appointment is a month away)
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: NBN FTTC connection failure

I agree when you contacted sales to arrange transfer to NBN you should have been told the date that NBN would be available and also if it required a Tech visit and approximately the time when the connection would occur.
ForensicsGuru
Level 21: Augmented

Re: NBN FTTC connection failure


@Dajsam wrote:
What I miss in my understanding, is why send the self install kit, expecting to plug and play virtually but in reality have me stuff around for a few hours waiting for blinking lights to turn solid, if a Tech was always going to have the turn up in the pit outside for the FTTC connection. No one from Telstra sales mentioned this senario. ( Iam probably just as much upset that the appointment is a month away)

I believe that is the standard procedure with all the FTTN/FTTC connections. You get self install kit and plug it into existing ADSL connection. Then when NBN finally has a technician available to change you to NBN, they will contact you and tell you about it. And yes, that can take long time...

 

I also believe that this procedure is described  in the self install kit.

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN FTTC connection failure

Also depends on what service class the address shows up as on NBN's systems. If it showed that further work was involved the transition order would not have been able to proceed unless an appointment was booked.

Too many unknowns here to blame the sales agent. It could well be a fault scenario
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: NBN FTTC connection failure

@Yastiandrie

Two questions

  1. Will a NBN Co BDSL modem and power feed NTD work on an ADSL connection?
  2. Once the DPU has been installed in pit will the ADSL link still work?
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN FTTC connection failure

1. I wouldn't expect it to. Plus I don't believe the modem can be accessed so there's no way to enter PPP credentials

2. It theory it should. The DPU can be cut into the existing copper to the exchange and can be switched between fibre and copper according to my info
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: NBN FTTC connection failure

@Yastiandrie Thanks for the reply

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