I am resulting to this as i am not getting anywhere over the phone.
Back in November last year i received the telstra NBN package with the Sagemcom Fast 5355, i asked for a premium package which consisted of 100/40 mbps speeds and unlimited data for $130 p/m.
It worked fine for the first 3/4 months and i was very happy with the speeds and the service. I was getting around 95mbps down and around 44mbps up using a speed test on ookla threw the Telstra Sydney server , ping was verry good also at 19ms.
However the last 2/3 months i have been plagued with up to 30/40 drop outs on a bad day so i have been in contact over that time to get this fixed. Telstra sent out the new Telstra smart modem, this did not change anything, i have also tried a third party tp-link td-w9977 with the same problems.
From what i can figure out i am around 100/150 to the node with what i think is the pit 100m away from the node. I am using a 1m 26awg rj12 to the modem and i also expand the network with a 24 port hp procurve switch so i can run my 2012 server and the rest of my Ethernet and Wifi devices. My whole network uses 1Gb connection speeds and congestion on my LAN is not an issue ,, not that this should mater.
Two days ago Telstra thought that a stabilizer profile would help things out, and it did, it was connected the whole two days since the profile was applied , however, my speed is crap and i understand the profile does reduce speed but i am now getting around 75mbps down and around 30mbps up and this gets a lot worse over peak times.
I am at my whits end, i just want what i originally was getting and what i am paying for. I understand congestion blah blah blah, i was event told to get a 10Gb NIC,, why?? the net is only good for 100mbps isn't 1000mbps lan good enough so i havto go upgrade my whole network to 10,000mbps, what a joke.
So far iv'e been on the phone around 20 times just chasing my tail around, i still haven't had a technician inspect the node connection or my home line. I am not very impressed with this all, why offer something you cant ever provide, giving the over all length of the connection to the node and pit i cant see whay i cant have a fast and reliable service.
If anyone here could be of any help please let me know.
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The reduced speed is due to the stabilizer profile but the original drops outs could be due to a fault on the line. Could you post the DSL Diagnostics.
Advanced > Broadband > Diagnostics.
Just a quick update
So after a couple of calls to telstra since Saturday nigh i have finally got the stabilizer set back to the standard profile and after a factory reset it all seems fine.
17 minutes 17 seconds
Maximum Line rate
44.73 Mbps 117.3 Mbps
40 Mbps 107.88 Mbps
6.67 MBytes 5.77 MBytes
5.4 dBm 14.5 dBm
4.4, 17.7, 26.8 dB 9.7, 22.8, 35.8 dB
10.3 dB 8.1 dB
The speeds are back to what they used to be and so is the noise margin. While it was still using the stabilizer profile i did encounter some "Link Retrain Counts", about 4 over a 28 hour period. I don't think means much at the time.
I will keep the router active over the next week and see how it goes now with the standard profile again. The modem is still connected to the port that i swapped it back to Saturday night, the one where it originally worked well for 3/4 months so fingers crossed.
One more thing , how does one make a post without having to reply all the time??
Just a quick question, i was browsing threw the DSL DHCP stats and notice that the DHCP lease times are less than 2 hours apart
Would this be causing it to drop out and renew it lease?
You might find that if you disconnect the other socket you will lose the signal from the socket you are using. The other socket is probably connected directly to the lead in cable and the socket you are using is connected to the other socket. That would explain why the other socket has four wires.
It would be best a qualified person disconnect the other socket and connect the socket you are using directly to lead in cable.
Looking at the DSL diagnostics it looks like there is a fault with the wiring causing the drop outs. Could be either in the street or in the house wiring. The DHCP lease time should not have any effect. There should be no loss of traffic while the WAN port renews the lease.