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Level 2: Rookie

NBN HFC activation problem

Hi Telstra,

 

I had mine NBN CM8200B modem installed on 24/2 but it failed to activate. 

 

Power LED - solid green

Downstream LED - solid green

Upstream LED - flashing green

Online LED - OFF

 

Can you please find out why it is not activate?

 

Thanks

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7 REPLIES 7
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Level 2: Rookie

Re: NBN HFC activation problem

What suburb are you in?

 

See here for information

https://forums.whirlpool.net.au/forum-replies.cfm?t=2605747

 

 

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Level 2: Rookie

Re: NBN HFC activation problem

Canley Heights

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Telstra (Retired)
Telstra (Retired)

Re: NBN HFC activation problem

Hi MrLongie, 

 

We're unable to find out why your service hasn't activated as there is limited assistance that can be provided over CrowdSupport without access to your account and without breaching privacy guidelines.  My recommendation would be to get in touch with our Accounts team on 1800 834 273. They'll be able to access your account and provide you with the details you require.

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Highlighted
Level 2: Rookie

Re: NBN HFC activation problem

NBN activation. Waiting since 13 Feb. No explanation. Letter to politicians got a technician out. Have not solved problem yet. It must be big. Amazed that it is so quiet in the press.

Highlighted
Level 2: Rookie

Re: NBN HFC activation problem


@Xandrax wrote:

What suburb are you in?

 

See here for information

https://forums.whirlpool.net.au/forum-replies.cfm?t=2605747

 

 



NBN activation. Waiting since 13 Feb. No explanation. Letter to politicians got a technician out. Have not solved problem yet. It must be big. Amazed that it is so quiet in the press.

Highlighted
Level 2: Rookie

Re: NBN HFC activation problem

NBN activation. Waiting since 13 Feb. No explanation. Letter to politicians got a technician out. Have not solved problem yet. It must be big. Amazed that it is so quiet in the press.


@Xandrax wrote:

What suburb are you in?

 

See here for information

https://forums.whirlpool.net.au/forum-replies.cfm?t=2605747

 

 


 

Highlighted
Level 2: Rookie

Re: NBN HFC activation problem

NBN activation. Waiting since 13 Feb. No explanation. Letter to politicians got a technician out. Have not solved problem yet. It must be big. Amazed that it is so quiet in the press.


@Kenobi wrote:

Hi MrLongie, 

 

We're unable to find out why your service hasn't activated as there is limited assistance that can be provided over CrowdSupport without access to your account and without breaching privacy guidelines.  My recommendation would be to get in touch with our Accounts team on 1800 834 273. They'll be able to access your account and provide you with the details you require.


 

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