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Level 1: Cadet

NBN HFC outage (3068)

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NBN HFC Internet and Foxtel TV outage in Fitzroy North VIC. Has been down all day. Any idea what is happening and when it will be back?
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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN HFC outage (3068)

At this stage the ETR for the Foxtel is for 1900 on the 20/01/2019 how ever this may change. At this stage there currently isn't and ETR on when NBN services will be back up. Information on outages can be found at www.outages.telstra.com
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN HFC outage (3068)

At this stage the ETR for the Foxtel is for 1900 on the 20/01/2019 how ever this may change. At this stage there currently isn't and ETR on when NBN services will be back up. Information on outages can be found at www.outages.telstra.com
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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Level 1: Cadet

Re: NBN HFC outage (3068)

Thanks for the very quick response. Any idea what has happened? Was this a planned outage?
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Level 23: Superhero
Level 23: Superhero

Re: NBN HFC outage (3068)

Not sure on the root cause. The outage is unplanned.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
Highlighted
Level 1: Cadet

Re: NBN HFC outage (3068)

Also have an outage on Taylor st Fitzroy North. Outages.telstra.com doesn't have this as a flagged outage nor does anywhere else.

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