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Level 1: Cadet

NBN HFC

I have connected our NBN black box to our Foxtel cable and to our NBN white box 5 days ago

but the NBN box continuously flashes and our Telstra app says that we are still connected to cable and the order is still “process” 

we are operating on a very slow 4G backup.

 

everytime I call Telstra it sends me a text to download the app (which is where I made the call from) and hangs up on me.

 

i have visited 2 Telstra stores and both said “when we ring Telstra it does that to us too”


how can I get Telstra to complete my connection so I can move to nbn- the store said you don’t need a technitician

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Level 1: Cadet

Re: NBN HFC

Update: still not changes it’s been over a week

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit