DannyL
Level 1: Cadet

NBN installation process in townhouse

Hi there,

I am having problem with getting NBN connected at my premise which is a townhouse under Strata building management.

 

I was advised by NBN that they need to place lead-in conduit from the pit (on the shared driveway in front of my premise) to a NBN utility box mounted on external wall of the premise, and that they need Strata's permission to commence the civil work (digging/concrete cutting). I took this to Strata then they suggested the following process which I don't think it is reasonable for property owner.

 

  1. Any work or damage by the work done as a result of installing
wiring from the pits to the unit should be paid for by the unit owner.
2.  The owner should apply to the committee & Strata's before work
commences.
3.  The application should include a detailed written description of
the work to be done prepared by the contractor (in this case NBN Co.)
4.  The application, prepared by the contractor should include
"before" photographs of the common area that will be affected
5.  "After" photographs of the  area affected must also be provided.
6.  Any damage to common property is to be repaired like for like

 

IF you already experienced this re. install NBN in Strata management building then appreciate your feedback as to be honest, I doubt about the process to follow.

 

Thank you.

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: NBN installation process in townhouse

That is all perfectly reasonable and normal for works in an area that is under Strata Management.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
DannyL
Level 1: Cadet

Re: NBN installation process in townhouse

Thanks for your response. however, regarding step 1 in the suggested process, NBN should be liable for any damage on common property as result of work done by them instead property owner.
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN installation process in townhouse

Unfortunately not
The responsibility is on the owner when it comes to lead-in and trenching requirements for communications wiring from the Network Boundary Point. Due to this, Strata can legally pursue you for damages.

In this case, NBN is merely the contractor you've engaged to perform the work (trenching and conduit work does not have to be done through them, only the lead-in itself is mandatory). In turn you may be able to then pursue them if they act like bull's in china shops
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: NBN installation process in townhouse

It is still legally your responsibility as you have engaged NBN Co to perform the works. You would be able to pursue them for rectification if they didn't take due care with the works.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit