NBN Internet not working at home

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like many people NBN dropped out Sunday around midday, unlike most, mine has not come back on. I have ran the automated line test, it is ok, then when I rang the number and answered the questions it said to contact via messaging they would text a link, but before I could say the mobile number they said thankyou and hung up. Tried twice. How to I get help to get home internet running again? It works fine here at work 3 kms away