Level 1: Cadet

NBN kit

Just received the NBN quick start kit, watched the video and tried to download the T-Voice app only to discover it was canned back in 2017. Why does your How To video still reference it and recommend download. Very frustrating. Also, your “hassle free” kit came with a user name of “typical user.com” so had to be reconfigured after another 30 minute wait on the phone for assistance. Hassle free! Not. Information and advice to customers should be relevant.

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Support Team
Support Team

Re: NBN kit

Hi Taffy,


Thanks for contacting us. I am sorry to hear you had troubles connecting with your nbn kit.


Regrettably the T-Voice app was discontinued in 2017, more information can be found here https://tel.st/lelye.


I have passed this feedback on as this section of the video is no longer relevant.





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