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After years of trouble with our internet connection, a few months ago we had new phone lines install in our house which completely solved our issues. We had terrible NBN speeds and constant drop-outs (close to 20 per day).
For the past 4 months, we've had a fast, stable and reliable NBN connection which we've been very pleased with, but today we woke up to find ourselves back with connection issues and constant drop-outs.
When the connection is established, the speed is great and all lights are green, but after 10 - 15 minutes, the lights of off / a different colour and VDSL drops out.
After doing a Telstra 'Smart Troubleshooting' test, the 'Line Connection Test' failed; meaning 'when we remotely tried to connect to your modem from our server, we were unable to establish a connection'. This page then also goes on to say steps will be provided to try and remedy this issue, but no information, links or steps are provided. Can a Telstra Tech please offer any suggestions?