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Level 2: Rookie

NBN | Line Connection Test Failed | Drop-Outs

After years of trouble with our internet connection, a few months ago we had new phone lines install in our house which completely solved our issues. We had terrible NBN speeds and constant drop-outs (close to 20 per day).

For the past 4 months, we've had a fast, stable and reliable NBN connection which we've been very pleased with, but today we woke up to find ourselves back with connection issues and constant drop-outs.

When the connection is established, the speed is great and all lights are green, but after 10 - 15 minutes, the lights of off / a different colour and VDSL drops out.

After doing a Telstra 'Smart Troubleshooting' test, the 'Line Connection Test' failed; meaning 'when we remotely tried to connect to your modem from our server, we were unable to establish a connection'. This page then also goes on to say steps will be provided to try and remedy this issue, but no information, links or steps are provided. Can a Telstra Tech please offer any suggestions?

 

 

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1 REPLY 1
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Level 23: Superhero
Level 23: Superhero

Re: NBN | Line Connection Test Failed | Drop-Outs

You'll need to call Telstra's NBN team on 1800 834 273 for further assistance.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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